Terms of service

Terms of Service

Aussora 268 Flinders Lane, Melbourne, VIC 3000, Australia Email: contact@aussora.shop

Last updated: 21 July 2026

Welcome to Aussora. These Terms of Service ("Terms") govern your access to and use of aussora.shop (the "Site") and any purchase you make from us. By accessing the Site or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use the Site.

1. About Us

Aussora is operated from:

Aussora 268 Flinders Lane, Melbourne, VIC 3000, Australia Email: contact@aussora.shop

2. Eligibility

By using this Site, you confirm that you are at least 18 years of age, or are accessing the Site under the supervision of a parent or legal guardian, and that you have the legal capacity to enter into a binding contract.

3. Account Registration

You may be able to browse the Site without an account, but certain features (such as order tracking) may require you to create one. You are responsible for maintaining the confidentiality of your account details and for all activity that occurs under your account. Please notify us immediately at contact@aussora.shop if you suspect any unauthorised use of your account.

4. Products

We make reasonable efforts to display our products, including descriptions, images, and pricing, as accurately as possible. However, we do not guarantee that colours, images, or descriptions on the Site are entirely accurate, as these may vary depending on your device's display settings. All products are subject to availability, and we reserve the right to limit the quantities of any product we offer.

5. Pricing

All prices displayed on the Site are listed in Australian Dollars (AUD) and are inclusive of GST where applicable, unless otherwise stated. We reserve the right to change prices at any time without prior notice; however, changes will not affect orders that have already been confirmed. While we strive for accuracy, if a product is listed at an incorrect price due to a typographical or technical error, we reserve the right to cancel the order and refund any amount paid.

6. Orders and Order Acceptance

When you place an order, you will receive an order confirmation email. This confirmation does not constitute our acceptance of your order — it is an acknowledgement that we have received it. We reserve the right to refuse or cancel any order at our discretion, including in cases of suspected fraud, pricing errors, or stock unavailability. If we cancel your order after payment has been taken, you will receive a full refund.

7. Payment

We accept payment through the methods displayed at checkout. All payments are processed securely through third-party payment processors. By providing payment information, you represent that you are authorised to use the chosen payment method. Title and risk in products pass to you once full payment has been received and the order has been dispatched.

8. Shipping

Please refer to our Shipping Policy for information on handling times, transit times, shipping costs, and delivery areas. Estimated delivery times are provided in good faith and are not guaranteed.

9. Returns, Exchanges, and Refunds

Please refer to our Refund & Return Policy for full details on how to return or exchange an item and how refunds are processed. Nothing in these Terms limits your rights under the Australian Consumer Law.

10. Your Consumer Guarantees

Nothing in these Terms excludes, restricts, or modifies any right or remedy which you have, or any guarantee, warranty, or other term or condition implied or imposed by the Australian Consumer Law (ACL) or any other applicable law, which cannot lawfully be excluded or limited. Where permitted by law, our liability for a breach of a non-excludable guarantee is limited, at our option, to the replacement, repair, or resupply of the goods, or the refund of the price paid.

11. Intellectual Property

All content on the Site — including text, graphics, logos, images, product photography, and software — is the property of Aussora or our licensors and is protected by Australian and international copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content on the Site without our prior written consent.

12. Acceptable Use

You agree not to:

Use the Site for any unlawful purpose or in violation of these Terms
Attempt to gain unauthorised access to the Site, our systems, or other users' accounts
Interfere with or disrupt the operation of the Site, including through the introduction of viruses or malicious code
Use any automated system (such as bots or scrapers) to access the Site without our express permission
Engage in fraudulent activity, including placing orders with stolen payment details

We reserve the right to suspend or terminate access to the Site for any user who violates these Terms.

13. User-Generated Content

If you submit reviews, comments, or other content to the Site, you grant Aussora a non-exclusive, royalty-free, worldwide licence to use, reproduce, and display that content in connection with our business. You are solely responsible for the content you submit and warrant that it does not infringe the rights of any third party or violate any law.

14. Third-Party Links

Our Site may contain links to third-party websites that are not owned or controlled by Aussora. We are not responsible for the content, privacy practices, or terms of any third-party website. Accessing such links is at your own risk.

15. Limitation of Liability

To the maximum extent permitted by law, Aussora will not be liable for any indirect, incidental, special, or consequential loss or damage arising from your use of the Site or purchase of our products, including loss of profits, data, or goodwill. This limitation does not apply to any liability that cannot be excluded under the Australian Consumer Law.

16. Indemnity

You agree to indemnify and hold Aussora, its officers, employees, and agents harmless from any claim, loss, or demand, including reasonable legal fees, arising out of your breach of these Terms or your misuse of the Site.

17. Promotions and Discount Codes

From time to time, we may offer promotional discounts or discount codes. These are subject to specific terms and expiry dates communicated at the time of the offer, and we reserve the right to modify or cancel any promotion at our discretion, without affecting orders already placed.

18. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business practices or legal requirements. The updated Terms will be posted on this page with a revised "Last updated" date. Your continued use of the Site after any changes constitutes your acceptance of the revised Terms.

19. Governing Law

These Terms are governed by the laws of the State of Victoria, Australia. Any disputes arising from these Terms or your use of the Site will be subject to the exclusive jurisdiction of the courts of Victoria, Australia.

20. Severability

If any provision of these Terms is found to be invalid or unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will continue in full force and effect.