Refund policy

Refund & Return Policy

Aussora 268 Flinders Lane, Melbourne, VIC 3000, Australia Email: contact@aussora.shop Policy URL: https://aussora.shop/policies/refund-policy

Last updated: 21 July 2026

At Aussora, your satisfaction is important to us. This Refund & Return Policy explains your rights and our process for returns, exchanges, and refunds on orders placed at aussora.shop. Nothing in this policy affects your statutory rights under the Australian Consumer Law (ACL).

1. Who Can Return an Item

We accept returns from customers with a delivery address in Australia. This policy applies to orders placed and delivered within Australia.

2. Return Eligibility

We accept returns for both defective and non-defective products. You do not need to provide a reason for returning an item purchased simply because you changed your mind, provided the conditions below are met.

3. Return Window

You have 30 days from the date of delivery to request a return. Requests submitted after this window cannot be accepted, except where required by the Australian Consumer Law (for example, in the case of a product that is faulty, not fit for purpose, or significantly different from its description).

4. Product Condition

To be eligible for a return, items must be:

New and unused, in the same condition you received them
In their original packaging, with all original tags, labels, and accessories included
Free from signs of wear, washing, alteration, or damage caused after delivery

Items that do not meet these conditions may be refused or subject to a reduced refund, except where the return is due to a fault covered by the Australian Consumer Law.

5. Exchanges

We are happy to offer exchanges for a different size, colour, or item of equal value, subject to stock availability. To request an exchange, please follow the same process outlined in Section 7 below and let us know your preferred replacement item.

6. How to Start a Return

To begin a return or exchange, please contact us at contact@aussora.shop with your order number and the reason for your return. Our team will confirm your eligibility and provide instructions, including the return address, within 1–2 business days.

Please do not send items back to us without first contacting our team, as returns sent without prior authorisation may experience delays in processing.

7. Return Shipping Method & Cost

Returns must be sent by mail to the address provided by our team. The customer is responsible for the cost of return shipping, unless the item is faulty, damaged, or incorrect, in which case Aussora will cover the return shipping cost in accordance with the Australian Consumer Law.

We recommend using a trackable shipping method, as Aussora is not responsible for items lost or damaged in transit back to us.

8. Restocking Fees

There are no restocking fees. You will not be charged any additional fee for processing an eligible return.

9. Refund Method and Processing Time

Once your returned item is received and inspected, we will notify you of the approval status of your refund. Approved refunds are processed within 5 business days and issued to your original method of payment. Please note that, depending on your bank or card provider, it may take a few additional business days for the refund to appear in your account.

10. Refund Amount

Approved refunds include the price paid for the returned item(s). As shipping on all orders is free, no shipping cost is deducted from your refund. Return shipping costs paid by the customer under Section 7 are non-refundable, except where the return is due to a fault, damage, or an error on our part.

11. Faulty, Damaged, or Incorrect Items

If you receive an item that is faulty, damaged, or not what you ordered, please contact us at contact@aussora.shop within 30 days of delivery with your order number and photos of the issue. In these cases, we will cover the cost of return shipping and offer a replacement, exchange, or full refund in accordance with your rights under the Australian Consumer Law.

12. Items Not Eligible for Return

The following items cannot be returned unless faulty:

Items returned outside the 30-day window
Items that are not in new, unused condition or are missing original packaging or tags
Gift cards

13. Your Rights Under the Australian Consumer Law

Nothing in this policy limits or excludes any consumer guarantee, right, or remedy you may have under the Australian Consumer Law. If a product has a major fault, you are entitled to choose a refund or replacement, and if there is a minor fault, we will repair, replace, or refund the item within a reasonable time.