Privacy policy

Privacy Policy

Aussora 268 Flinders Lane, Melbourne, VIC 3000, Australia Email: contact@aussora.shop

Last updated: 21 July 2026

Aussora ("we", "us", "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit aussora.shop (the "Site") or make a purchase from us, and explains your rights and choices regarding your information.

This Privacy Policy is intended to comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). By using our Site, you agree to the collection and use of information in accordance with this policy.

1. Who We Are

Aussora is an online store operated from Melbourne, Australia. If you have any questions about this Privacy Policy or how we handle your personal information, you can contact us at:

Aussora 268 Flinders Lane, Melbourne, VIC 3000, Australia Email: contact@aussora.shop

2. Information We Collect

We collect the following categories of personal information:

Information you provide to us:

Name, email address, phone number
Billing and shipping address
Payment information (processed securely by our third-party payment providers — see Section 5)
Order history and purchase details
Any information you provide when contacting our customer service team, subscribing to our newsletter, or leaving a product review

Information collected automatically:

IP address, browser type and version, device type, and operating system
Pages visited, time spent on the Site, referring website, and click behaviour
Approximate location (derived from IP address)
Information collected through cookies and similar tracking technologies (see Section 4)

3. How We Use Your Information

We use the personal information we collect for the following purposes:

To process and fulfil your orders, including payment processing, shipping, and customer communication
To provide customer support and respond to your enquiries
To send you order confirmations, shipping updates, and other transactional communications
To send marketing communications, newsletters, and promotional offers, where you have consented to receive them (you may opt out at any time — see Section 8)
To improve our Site, products, and services, including through analytics
To detect, prevent, and address fraud, security issues, or technical problems
To comply with our legal obligations, including tax, accounting, and consumer protection laws

4. Cookies and Tracking Technologies

Our Site uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, analyse site traffic, and support our marketing efforts. Cookies are small data files stored on your device.

Types of cookies we may use include:

Essential cookies — required for the Site to function (e.g. shopping cart, checkout)
Analytics cookies — help us understand how visitors use our Site (e.g. Google Analytics)
Marketing cookies — used to deliver relevant advertising and measure ad performance (e.g. Meta Pixel, Google Ads)

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our Site.

5. How We Share Your Information

We do not sell your personal information. We may share your information with the following categories of third parties, solely for the purposes described in this policy:

E-commerce platform provider — our Site is hosted and powered by Shopify Inc., which processes personal information on our behalf to operate the Site and fulfil orders
Payment processors — third-party payment gateways (such as Shopify Payments, PayPal, or similar providers) process your payment information securely; we do not store your full card details
Shipping and logistics partners — carriers who deliver your order and require your name, address, and contact details to do so
Marketing and analytics providers — such as Google Analytics and Meta (Facebook/Instagram), which help us understand Site usage and deliver relevant advertising
Professional advisors and regulators — where necessary for legal, accounting, or compliance purposes, or if required by law

Each of these third parties has its own privacy practices, and we encourage you to review their privacy policies.

6. International Data Storage

As we use third-party service providers such as Shopify, your personal information may be stored or processed on servers located outside Australia, including in the United States or other countries where our service providers operate. Where this occurs, we take reasonable steps to ensure your information continues to receive a comparable standard of protection to that required under the Privacy Act 1988 (Cth).

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, including to process your order, provide customer support, comply with our legal and tax obligations, resolve disputes, and enforce our agreements. When your information is no longer required, we take reasonable steps to securely delete or de-identify it.

8. Your Rights and Choices

Depending on your circumstances, you may have the right to:

Access the personal information we hold about you
Correct any inaccurate or incomplete information
Request deletion of your personal information, subject to our legal obligations (e.g. retaining order records for tax purposes)
Opt out of marketing communications at any time by clicking the "unsubscribe" link in any email, or by contacting us directly
Withdraw consent for the collection or use of your information, where consent is the basis for processing

To exercise any of these rights, please contact us at contact@aussora.shop. We will respond to your request within a reasonable timeframe, in accordance with the Privacy Act 1988 (Cth).

9. Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or alteration. This includes using secure, PCI-DSS-compliant payment processing and restricting access to personal information to staff and service providers who need it to perform their duties. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

10. Children's Privacy

Our Site is not directed at children under the age of 16, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us so we can delete it.

11. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites, and we encourage you to review their privacy policies before providing any personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

13. How to Make a Complaint

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us first at contact@aussora.shop so we can investigate and resolve your concern. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.