Shipping policy

Shipping Policy

Aussora 268 Flinders Lane, Melbourne, VIC 3000, Australia Email: contact@aussora.shop

Last updated: 21 July 2026

At Aussora, we want your order to reach you quickly and reliably. This Shipping Policy explains how we process, dispatch, and deliver orders placed on aussora.shop. If you have any questions after reading this policy, please contact us at contact@aussora.shop and our team will be happy to help.

1. Order Cut-Off Time

Orders placed before 5:00 PM (Sydney Time / AEST-AEDT) on a business day are processed the same day. Orders placed after this cut-off, or on a weekend or public holiday, are treated as received on the next business day and will begin processing at that time.

2. Handling Time

Once your order is placed and payment is confirmed, our team prepares it for dispatch within 1–2 business days (Monday to Friday, excluding public holidays). Handling time refers to the time it takes us to pick, pack, and hand your order to our shipping carrier — it does not include transit time.

3. Transit Time

After your order leaves our fulfilment centre, standard delivery takes an estimated 5–7 business days (Monday to Friday, excluding public holidays) to arrive at your shipping address within Australia.

4. Estimated Total Delivery Time

Combining handling and transit time, most orders arrive within 6–9 business days from the date the order is placed, assuming the order is placed before the daily cut-off. Delivery estimates are provided in good faith and are not guaranteed, as they can be affected by factors outside our control, such as courier delays, extreme weather, or public holidays.

5. Shipping Cost

Aussora is pleased to offer free delivery on all orders shipped within Australia. No minimum order value is required to qualify for free shipping.

6. Shipping Destinations

We currently ship to addresses within Australia only. We do not offer international shipping at this time.

7. Order Tracking

Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to track your parcel's progress to your door.

8. Order Processing on Weekends and Public Holidays

Our warehouse operates Monday to Friday, excluding Australian public holidays. Orders placed on Saturdays, Sundays, or public holidays will be processed on the next available business day.

9. Delays

While we do our best to meet the estimated timeframes above, delivery times are estimates and not guarantees. Delays may occasionally occur due to circumstances beyond our control, including but not limited to courier network delays, adverse weather conditions, or periods of high order volume (such as sale events or public holidays). If your order has not arrived within the estimated delivery window, please contact us at contact@aussora.shop and we will investigate on your behalf.

10. Incorrect Shipping Information

Please ensure your shipping address is entered correctly at checkout. Aussora is not responsible for orders delayed or misdirected due to incorrect or incomplete address information provided by the customer. If you notice an error immediately after placing your order, contact us as soon as possible at contact@aussora.shop and we will do our best to update the details before dispatch.

11. Lost or Missing Parcels

If tracking shows your order as delivered but you have not received it, please check with neighbours and building management, and allow 24 hours as parcels are sometimes marked delivered slightly ahead of arrival. If you still cannot locate your parcel, contact us at contact@aussora.shop and we will lodge an investigation with the carrier.